Shipping policy

Shipping Policy

Last updated: October 12, 2026

Thank you for shopping with Zoey Mart. This policy explains how we process and deliver orders.

Order Processing

Orders are prepared within 24–48 hours. Processing may take longer during sales, product launches, or periods of unusually high order volume. You will receive a confirmation when your order has shipped.

Shipping Rates and Delivery Estimates

Estimated delivery for the Zoey Mart Pet Hair Glove is 7–11 days after dispatch. Available shipping methods and charges are shown at checkout based on your order and delivery address. Delivery estimates begin after an order has been processed and are not guaranteed. Carrier delays, weather, customs, and other events outside our control may affect delivery.

Order Tracking

When tracking is available, we will send the tracking information to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear after shipment.

Shipping Addresses

Please review your shipping address before completing checkout. If you notice an error, contact us as soon as possible through our store contact page. We cannot guarantee that an address can be changed after an order has entered fulfillment. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.

International Orders

International shipping is offered only where it is displayed as available at checkout. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing may delay delivery.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging. If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier, then contact us. Although we cannot control carrier delays or theft after confirmed delivery, we will make a reasonable effort to help with a carrier claim.

Split Shipments

Items in the same order may occasionally ship separately. If this happens, you may receive more than one tracking number and packages may arrive on different days.

Contact Us

For questions about shipping or an existing order, email support@zoeymart.com and include your order number.